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Performance Measurements, Continuous Improvement And Benchmarking

Why Choose this Training Course

This Management & Leadership training course presents a high level appreciation of the features and benefits of three key Performance areas namely; Performance Measurement, Continuous Improvement and Benchmarking. Originally led by Japanese organizations, many International Companies are now leveling the field as performance measurement is seen as vital to quality process management and therefore Shareholder Value. you know what drives loyalty and precisely what ‘Quality and Value’ mean to the customer, the key to success is in rigorously providing what they want and looking for any changers in needs and expectations. You will learn advanced tools and techniques to grow and nurture your customer base and inspire long-term loyalty, even in an age of constant price comparison and peer-review.

This IEMA training course will feature:

  • Understanding Performance Measurement and Benchmarking
  • How to instigate, prolong and measure Continuous Improvement
  • How to select the ‘vital few’ KPIs
  • The vital impact of people on process
  • How to integrate performance management with Lean and Agile operations and projects

    • What are the Goals?

    By the end of this IEMA course, participants will be able to:

  • Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking
  • Show how these activities play a part in helping their organization perform at a higher level
  • Determine methods for generating and implementing effective performance measures
  • Use a process improvement and benchmarking methods
  • Integrate performance measures with relevant Lean and Agile tools to increase productivity

    • Who is this Training Course for?

    This IEMA training course is applicable to any person actively involved or contemplating performance measurement, improvement and/or benchmarking activities and will greatly benefit:

  • General Managers
  • Operational Managers
  • Maintenance Managers
  • Maintenance & Reliability Engineers
  • Technical managers & supervisors
  • Quality Managers

    • How will this Training Course be Presented?

    This IEMA training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

    This includes tutor facilitation, direct input, delegate discussions, case studies, reviews, interactive exercises and video.

    Daily Agenda

    DAY ONE: Performance Measurement: The Starting Point for Improvement

  • The Need for Performance Measurement
  • The impact of Lean and Agile methods
  • Data Use and Abuse: How to use Data Constructively
  • Selecting the ‘vital few’ Performance Measures
  • Performance measures in Operations and Projects
  • Current good practice in Performance Measurement

    • DAY TWO: Using Measurements for Continuous Improvement

  • Understanding Variation: The key to understanding performance
  • What histograms, run charts and control charts tell us about performance
  • The Range and Standard Deviation
  • Introduction to Control Charts
  • How to Improve a Process
  • Problem and Mission Statements

    • DAY THREE: An Overview of Lean and Agile Tools and Techniques

  • What are Lean and Agile?
  • The key principles of Lean management
  • Project failures and the origins of Agile
  • The fusion of Lean and Agile approaches – the current state of the art
  • Analysing a Lean and Agile process or project
  • Applying the tools and techniques in practice

    • IEMA Certificate of Completion for delegates who attend and complete the training course

    The 2hours Examination costs N25,000 only

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