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Certified Quality Management Professional

Why Choose this Training Course

This 3 days training course is designed to provide essential knowledge and skills in quality management. It will provide the participants the opportunity to study quality management from the perspective of the entire value chain. This quality management training course aims to provide an intellectually challenging academic course of study that will give the ability to analyze and evaluate key theoretical concepts and practical applications in issues pertaining to quality management.

This Certified Quality Management training course aims to impart a better understanding of quality and its importance.

What are the Goals?

  • Describe the importance of quality in organizations.
  • Explain the impact of leadership to support quality management systems.
  • Summarize the most used quality philosophies and tools to establish priorities within their organization.
  • Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.)
  • Assess team dynamics and the role of teams in their continual improvement of projects.

    • Who is this Training Course for?

    Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

    How will this Training Course be Presented?

    This certified quality management training course is a hands-on highly interactive stimulating learning experience, which facilitates many opportunities to advance the opinions and ideas of the delegates through active discussion. Participation is encouraged in a supportive environment that ensures the concepts introduced during the course are understood and reinforced. This is achieved through a mix of learning methods, including lecture style presentation, open discussion and case studies. PowerPoint presentations augmented with videos will be used through the course and will include case studies to facilitate discussions. The delegates will be encouraged to exchange ideas.

    Daily Agenda

    DAY ONE: Leadership Management In Quality

  • Definitions
  • Process Based View
  • Productivity Limitations
  • The MUDA Factor
  • Eight Types of Waste
  • Cost of Poor Quality

    • DAY TWO: Quality Basics and Definitions

  • Definition and Concept of Quality
  • History of Quality
  • Benefits of Implementing a Quality Model
  • Review of Common Quality Models
  • Review of Quality Gurus
  • Quality Philosophies
  • House of Quality and Quality Function Deployment (QFD)
  • Six Sigma Methodology
  • Lean Principles
  • Quality Models, Awards and Methodologies
  • ISO9001:2008
  • Total Quality Management

    • DAY THREE: Building Teams in a Quality Management System

  • Why are Teams Important in Quality Management Projects?
  • Barriers to Teams Achievement
  • Characteristics of Effective Teams
  • Team Development Cycle
  • Team Members Selection Tools

    • Improvement Tools and Techniques
  • Streamlining the Organization
  • The “ESSA” Method
  • Savings in Material Costs
  • Reducing the Costs of Services
  • 140 Ideas to Cut Costs

    • Ethics in Quality Management
  • American Society for Quality Code of Ethics

    • The 2hrs Examination costs N25,000 only

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